Terms and Conditions

Introduction

Welcome to Haus of Roux! These terms and conditions ("Terms") govern your use of the Haus of Roux website (the "Website") and the services provided by Haus of Roux ("we" or "our"). By accessing or using our Website, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our Website.

Account Registration

In order to access certain features of our Website or make purchases, you may be required to create an account. You must provide accurate and complete information during the registration process. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

You must be at least 18 years old to create an account and make purchases on our Website. By creating an account, you represent and warrant that you are of legal age to enter into a binding agreement.

Product Information

We make every effort to provide accurate and up-to-date information about our products on the Website. However, we do not warrant or guarantee the accuracy, completeness, or reliability of any product descriptions, images, prices, or other information displayed on the Website.

The colors of our products may vary slightly from the images shown on the Website due to differences in computer monitors and settings.

Pricing and Payment

All prices displayed on our Website are in the currency specified and are subject to change without notice. We strive to ensure that all prices are accurate, but errors may occur. In the event of a pricing error, we reserve the right to cancel or refuse any orders placed at the incorrect price.

Payment for purchases made on our Website must be made through the available payment methods provided at checkout. You agree to provide accurate payment information and authorize us to charge the applicable amount for your order.

Returns + Exchanges

Haus of Roux products are eligible to be returned for a store credit within 14 days of delivery/pick up date if you are not 100% satisfied with your order.

To qualify for a return :

  • Items must be new and in their original condition without signs of wear or damage

  • Items returned by mail must be in all original packaging (tags, box, and pouch included)

All below items are non-returnable and non-refundable :

  • Gift cards

To initiate a return please email hello@hausofroux.com with your name, order#, and items you’d like to return. We will issue you store credit within 5 business days of receiving your return. Customer is responsible for return shipping fees

Shipping and Delivery

We currently offer FREE First-Class shipping within the US only. Upgraded Priority shipping is available for an additional cost at checkout. The indicated shipping timeline is an approximate number of days an order takes to deliver from the ship date indicated at checkout, and does not include processing times, weekends, holiday and any unforeseeable delays on the courier's end (weather, volume, traffic, etc). Make sure to check the dates indicated during checkout and on your confirmation email.

We aim to ship orders within the specified timeframe, but delivery dates are estimates and not guaranteed. We are not liable for any delays or damages caused by the shipping carrier. Custom and personalized items are made to order and may take up to 7 days to process and dispatch.

Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, images, and product descriptions, is the property of Haus of Roux or its licensors and is protected by applicable intellectual property laws.

You may not use, copy, reproduce, modify, or distribute any content from the Website without our prior written consent.

Limitation of Liability

To the maximum extent permitted by law, Haus of Roux and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of the Website or the products purchased through the Website.

We do not guarantee the availability, reliability, or accuracy of the Website, and we reserve the right to modify or discontinue any part of the Website without notice.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [Country/State], without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or your use of the Website shall be resolved exclusively in the courts of [Country/State].

Contact Information

If you have any questions or concerns regarding these Terms or our

Website, please contact us at:

Email: hello@hausofroux.com

Please note that communications via email or the contact form on the Website may not be secure. Therefore, do not include any sensitive or confidential information in your communications with us.

Changes to the Terms

We reserve the right to modify or update these Terms at any time without prior notice. Any changes to these Terms will be effective immediately upon posting on the Website. It is your responsibility to review these Terms periodically for any updates or changes. Your continued use of the Website after the posting of any modifications to these Terms constitutes your acceptance of such changes.

By using the Haus of Roux website, you agree to comply with the above Terms and Conditions. If you have any questions or concerns, please don't hesitate to contact us at the provided email address or phone number. Thank you for choosing Haus of Roux!